Waste management service fees 2025

HSY manages the emptying of septic tanks and cesspools (sludge tanks) and the transport of sludge from residential properties in the Helsinki Metropolitan Area and Kirkkonummi. Our services for small sewage treatment plants only cover emptying. Other service work must be ordered directly from a private sewer maintenance company.

More information is available on our website at Emptying of cesspools and septic tanks.

How to order tank emptying:

• call our customer service, tel. +358 (0)9 1561 2110 (Mon, Wed and Fri from 8.30 a.m. to 3.30 p.m., Tue from 8.30 to 11.00 a.m. and Thu from 1.00 to 3.30 p.m.)
• order online at hsy.fi/contactus (emptying on request only, see below) We process orders on weekdays from 8:30 AM to 3:30 PM.
• for a sudden emptying executed outside the office hours, call the on-call number +358 (0)50 307 6041.
  

The collection fee consists of a transport and treatment fee. The treatment fee is determined by the sludge volume of the tank. The transport fee depends on the type of order you choose and the urgency of the emptying request.

Regular emptying

The tanks are automatically emptied according to the emptying plan as agreed with the customer on weekdays from 6 a.m. to 10 p.m. The weekday and exact time of each emptying will be determined by the driver’s emptying schedule in the area. Changes to regular emptying must be made by Tuesday of the week preceding the emptying.

Emptying on request

Emptying on request is a one-time emptying service requested specifically by the customer. We will carry out the emptying on a weekday between 6:00 am and 10:00 pm within the next four working days of processing the order. The weekday and exact time will be determined by the driver’s emptying schedule in the area. The service must be ordered at least four weekdays before the desired emptying.

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Specific emptying service

The tanks are emptied on the day and exact time as requested by the customer, on weekdays from 7 a.m. to 6 p.m. The tanks are emptied with accuracy of +/- one hour. The service must be ordered at least two weekdays before the desired emptying.

Express emptying

Submit the order on weekdays from 8.30 a.m. to 3.30 p.m. Emptying is executed within five hours from the order request.

Emergency emptying

Emergency emptying means a sudden emptying ordered outside of office hours. Place your order by calling the on-call number +358 (0)50 307 6041. Emptying is executed within five hours from the order request.  

Emergency emptying on weekdays

Emergency emptying on Saturdays

Emergency emptying on Sundays

Emergency emptying on SundaysEmergency emptying on SundaysEmergency emptying on Sundays

Prices for extra work

The emptying service includes pulling the hose for 40 metres. A fee for extra work is charged for the distance exceeding that. The hose pulling distance is measured from the suction truck to the bottom of the tank. Separate agreement is required if the hose is to be pulled for more than 70 metres.

Moving the sludge truck from one well point system to another per move on the same property. At this price, the move can be a maximum of 0.5 kilometres.

A fee for extra work is charged if emptying is slowed down due to reasons attributable to the customer or the conditions at the property, such as a frozen well cover or drain pipe, other vehicles having to be moved from the emptying route or large differences in altitude on the property. The minimum charge is 0.5 hours.

Visit without emptying

We charge for visits where emptying is not possible due to reasons attributable to the customer. For example:

• Snow has not been removed or ground grit has not been applied at the property.
• A vehicle on the property is blocking the way and prevents emptying.
• The collection route has been locked with something other than an HSY key.
• The tank is not found.
  
• The well cover does not open, for example, because it is frozen or locked.