Waste management service fees 2021

HSY manages sludge tank emptying and transport of sludge from residential properties in the Helsinki Metropolitan Area and Kirkkonummi. Our services

for small sewage treatment plants only cover emptying. Other service work must be ordered directly from a private sewer maintenance company.

For more information, please visit our webpage Emptying septic tanks and closed tanks.

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You can order the emptying of a septic or closed tank from our Customer Service:

• tel. +358 9 1561 2110 (weekdays from 8:30 a.m. to 3:30 p.m.).
• email: liete@hsy.fi
• online:

Sudden emptying requests outside the office hours can be ordered from the on-call number +358 50 307 6041.

Alternatives for the emptying of septic tanks and closed tanks

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Regular emptying

The tanks are automatically emptied according to the emptying plan as agreed with the customer on weekdays from 7 a.m. to 9 p.m. The weekday and exact time of each emptying will be determined by the driver's emptying schedule in the area.

Emptying on request

Emptying on request is a one-time emptying service requested specifically by the customer. The tanks are emptied on weekdays from 7 a.m. to 9 p.m. The weekday and exact time will be determined by the driver's emptying schedule in the area. The service must be ordered at least four weekdays before the desired emptying.

Specific emptying service

The tanks are emptied on the day and exact time as requested by the customer, on weekdays from 7 a.m. to 6 p.m. The tanks are emptied with accuracy of +/- one hour. The service must be ordered at least two weekdays before the desired emptying.

Express emptying

Submit the order on weekdays from 8.30 a.m. to 3.30 p.m. Emptying is executed within five hours from the order request.

Emergency emptying

Emergency emptying means a sudden emptying executed outside of office hours. Place your order by calling the on-call number +358 (0)50 307 6041.

On weekdays

Emptying is executed within five hours from the order request.

On Saturdays

Emptying is executed within five hours from the order request.

On Sundays and public holidays

Emptying is executed within five hours from the order request.

Extra work

Transferal with a sludge vacuum lorry from one sludge well group to another on the same property €35/transfer. The transferal fee includes a transfer up to 0.5 kilometres. The charge for extra work is €80/hour if measures slowing down the emptying procedure must be carried out. The minimum charge is 0.5 hour. When placing the order for the emptying of septic tanks and closed tanks, it must be reported

• if the suction truck cannot get any closer to the tank than 40 metres
• if there is significant altitude difference between the suction truck and the septic tank
• if earth removal must be carried out in connection with the emptying.

Emptying of sludge loads over 14 m3 must be agreed upon separately. The fees include VAT 24%.

Pulling the hose

Extra work of pulling the hose more than 40 metres. The hose pulling distance is measured from the suction truck to the bottom of the tank.