The pricelist and service fee price list for HSY Water Services 2023

1 Prices for the builder of new connections

Contact HSY as a builder when the property is connected to HSY’s general water and sewer network or the stormwater sewers. Read more about connecting to the water supply network at .

Price for connection work for new connections

The price of connection work is for connecting plot pipelines to the HSY water supply network. The customer is responsible for the excavation work and the necessary permits for the excavation work required as well as pipeline material purchases for the plot. The water supply branching always requires permission from the owner of the pipeline and HSY’s connection work. The fee for connection work is different from the connection fee determined by the floor area of the property and the type of property.

The construction fee for plot pipelines is charged if, in connection with municipal engineering construction, street area pipelines have been constructed to the plot boundary or near the boundary. The construction fee is charged when the customer connects the plot pipelines to the ready-built municipal pipelines in the street area.

The fee includes 1 to 3 pipelines (water pipe, wastewater sewer and stormwater sewer) in the same channel. If the pipes are in different channels, a fee is charged for each channel. An hourly rate is charged for more than 20 meter connections. In addition to the construction fee for plot pipelines, the connection fee for water and sewer connection in accordance with the price list is charged. If a water meter cannot be installed in connection with the connection work, an additional visit fee is charged for the water meter installation.

• prices for normal working hours from 7 a.m. to 4 p.m

Connections larger than the connections listed in the table are invoiced according to the actual costs.

If the customer orders a plot water pipe from HSY (sizes 40 and 63 mm), it will cost 7.00 €/m (VAT 0%). The price includes material, extra packaging and logistics.

2 Prices for renovator of old connections

Renovators must contact HSY when making changes to the plot pipelines of the properties and when the location of the water meter changes. Read more about the changes in the plot pipelines of the properties and connecting at .

• VAT 0 %

• prices for normal working hours from 7 a.m. to 4 p.m

Connections larger than those listed in the table are invoiced according to the actual costs.

If the customer orders a plot water pipe from HSY (sizes 40 and 63 mm), it will cost 7.00 €/m (VAT 0%). The price includes material, extra packaging and logistics.

3 Labour and machines

Hourly charges for technicians, foremen and other manual labour

Hourly invoicing begins when a job is taken to be handled at the base station. Most of the work is done in pairs in order to ensure safety. Normal working hours are on weekdays from 7 a.m. to 4 p.m., overtime 100 % is Mon-Fri beginning from 4 p.m. and Saturdays and overtime 200 % is Sundays and public holidays at 00–24.

• prices from the beginning of the hour

Machine services

The use of machines will be charged if HSY has to use one of the machines below. The customer cannot themselves order machines from HSY, but they are always responsible for the expenses for their plot pipelines, e.g. excavation work.

Pressure flushing vehicle, digger and lorry

• includes labour

Normal working hours are on weekdays from 7 a.m. to 4 p.m., overtime 100 % is Mon-Fri beginning from 4 p.m. and Saturdays and overtime 200 % is Sundays and public holidays at 00–24.

Service vehicle

• Does not include the foreman's and/or technician's labour.

Grease loads reception at the Viikinmäki wastewater treatment plant

• Loading charge and delivered cubic amount is invoiced.

4 Water meter and reading

3‍Replacing a damaged water meter as a separate job

Normal working hours are on weekdays from 7 a.m. to 4 p.m. Overtime 100 % is charged Mon-Fri beginning from 4 p.m. and Saturdays, and overtime 200% is charged Sundays and public holidays at 00-24.

The price of the meter and the replacement work are included in the replacement of the damaged (e.g. frozen) water meter (standard meter, standard meter + impulse module or remote reader). Damaged or lost impulse modules will not be replaced after 2021.

If the water meter is larger than 40 mm, the replacement work is invoiced by the hourly charge and the water meter price is reported separately.

Remote reader service

HSY will switch to remotely read water meters using wireless data transmission network and related services in phases. Remotely read water meters and related services are developing gradually. In the first phase, the service enables remote reading of the meter without the customer’s contribution as well as automatic invoicing.

Once the switch to remotely read meters starts, meters with reading transducers or impulse meters will no longer be installed at new sites. The service package for a meter owned by HSY that is read remotely is charged in accordance with the prices shown in the tables below.

When an existing water meter is replaced by customer order, the remote reader service is invoiced in accordance with the service fee price list, including the replacement work. The remote reader service price includes the installation, data transfer, data storage and validation.

Note. The information about the availability of the remote read water meters will become more precise in 2023–2024.

Reading transducer module

Water meter reading

The customer is sent a water meter reading request at least once a year. Reporting the reading is important in order for the customer's estimated water consumption to more accurately mirror the actual water consumption on the invoice. Deviations are best observed by regular reading tracking. Water consumption monitoring responsibility is, according to the delivery terms, ultimately the customer’s. A water meter reading fee will be charged, for example, when the meter has to be read because the customer has repeatedly neglected reading notifications.

A water meter reading fee will be charged for instance in cases where you have repeatedly neglected to send us your readings and we need to check the meter reading.

Read more about water meter reading at .

Official test for a water meter, checking the measuring accuracy

A water meter (standard or remote reader) verification fee will be charged if the customer requests the checking of the measuring accuracy and it is deemed to be in accordance with the delivery terms.

‍Key cartridge

For example, large buildings use a key cartridge for reading the water meter. The price of the installation includes transporting the cartridge to the site and installation on the wall of a property in a cylinder installed by a locksmith.

5 The standpipe meter

Standpipe meter rental

A standpipe meter can be rented in HSY’s operating area for short events such as sports contests. Otherwise, the water is taken from HSY water stations. The standpipe meter is rented according to HSY's standpipe meter rental agreement and the order is made in writing. The closest standpipe meter rental point is in Ilmala. The amount of water through the standpipe is charged after the meter is returned and read, or at least once a year. During the rental period, daily rates according to the price list below are also charged.

Breaking or losing the standpipe meter

6 Other work and fees

‍* The installation and removal of a seasonal water meter is charged a unit price if there are two or more meters at a distance of not more than around 75 m apart. Unit prices are the hourly rates for labour, the hourly rate for the service vehicle and the unit prices of the parts required for the installation and removal of the meter in accordance with the actual consumption. The start-up always includes the measures required to ensure the hygienic quality of household water.

** The closing and opening of the water supply and removal of the meter means the closing of the plot pipeline by customer order and temporary removal of the meter. The closing of the water supply means the closing of the plot pipeline by customer order or the closing of water supply due to failure to follow the water services provider’s delivery terms. The opening of the water supply and water meter installation means the opening of the plot pipeline by customer order and meter installation. The opening of the water supply means the opening of the plot pipeline by customer order.

***For example, an extra visit is charged if connection work is cancelled due to a failure to follow the excavation instructions, a water cut has to be reported to nearby properties in cases other than dn 40/63 water pipe replacements or a pressure test must be performed on a new plot pipeline if it is not HSY water pipeline work.

****An extra visit due to water meter installation is charged if the meter could not be installed in connection with the connection work or an existing water meter is replaced by customer order with the remote reader service or impulse meter.

***** An unnecessary visit means that the customer is not at home, and the building caretaker does not show up at the agreed time even though the replacement time has been agreed. An unnecessary visit also means a situation in which the changing of the meter is not technically feasible despite the customer instructions.

Water sales points

The water sales points are used, among others, by builders and cities, for watering parks, for example. The water sales point agreement and card access are provided at Mikkelänkallio 11, Espoo and Hosantie 5, Vantaa and Ilmalankuja 2 N, Helsinki.